DTV TROUBLESHOOTING GUIDE
*If you receive your signals over-the-air using a digital television or a converter box, it will be important to RE-SCAN the television signals periodically. This will allow you to take full advantage of the available stations in your area.
*You will want to make sure you have the proper ANTENNA. While current antennas should receive the digital signals, you may want to make sure you have a VHF/UHF antenna in order to get all stations. For more information on antenna’s click the following links: Fix Reception Problems, Antennas and Digital TV, and Aantennaweb.org.
Having problems? Click on following lings for answers to Frequently Asked Questions: FCC's DTV FAQ's or DTV Answers. For additional information regarding general DTV issues and DTV converter coupons, help is also available from the FCC National Call Center at:
FCC National Call Center: 1-888-CALL-FCC (1-888-225-5322)
TTY for the hearing impaired: 1-888-TELL-FCC (1-888-835-5322)
If you are all set up for digital television but are having problems receiving FOX13’s signal, call FOX13’s DTV Hotline at (813) 870-9681 in order to speak with one of our engineers, who will assist you in troubleshooting your situation. You may also want to try selecting channel “12” on your remote control and see if that solves your issue.
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FREE DTV ASSITANCE
AVAILABLE
The following companies are under contract with the FCC to provide DTV installation assistance for free. (But keep in mind, you still have to buy a converter box. Only the assistance is free.)
To sign up for free DTV help, consider calling the following companies. The program is available through June 30th, 2009.
R & D Training & Technical & Service, Inc.
Free In-home Assistance Free In-home Assistance
866-202-4596
Installs Inc
Free In-home Assistance Contact:
800-582-4250
Hernandez Consulting LLC
Free In-home Assistance
866-474-7286
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WHAT DOES IT MEAN FOR ME?
The digital conversion will affect different people in different ways, depending on how your TVs are set up. People with cable and satellite will be affected the least, but everyone should take a few seconds to assess their setup. Click on your connection below for more information, or click on over to the government's website for your converter box coupon.
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DTV INTERACTIVE
Got questions about this conversion? Does all this high-def talk sound a little high-tech for you? The experts from FOX 13's Engineering Department are here to help. Mike Howey, our vice president of engineering, explains the conversion in several videos on this site.
VIDEO: HOW TO INSTALL YOUR CONVERTER BOX
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