Problems watching video?
Content won't play
If you are using an older Netscape browser, you may want to try Internet Explorer. If you are using Netscape Navigator 6.0, try clicking on the player's video screen. In some cases, network congestion could cause the player to time out; keep trying, or try again later when the network is less congested. Remember, streaming video is designed for high-speed connections.
I can play content from some sites but not others
You are most likely behind a firewall that has not had the appropriate ports opened for use with video or the administrator may have blocked video.
It seems like the video feed is wider than my player
If you are using Firefox as your browser instead of Internet Explorer, you need to download a special update so that the video plays at the right size. Otherwise, you might just see a 'corner' of the video feed. You can download the update from Microsoft's Port 25 website here: http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx
Can I make the video bigger or smaller?
Yes. You can right-click on the video to bring up the option to zoom the video in or out, or take it full-screen. You may have to click on the video first to activate it.
Content plays, but there are a lot of pauses and the player says "buffering"
You are probably experiencing network congestion, meaning there is not enough available bandwidth to stream the selected file. This may clear up on its own, though remember that we recommend a high-speed connection for streaming video. Another option is to use UDP as your protocol by ensuring that it is the only protocol option selected in the advanced properties. This will reduce the amount of buffering.
Content plays, but the quality is poor
Content served by Windows Media is created for specific bandwidth ranges. You need to have a high-speed connection. And remember, streaming video is not TV; don't expect the same quality.
My video has random flashes of pink or green, or has spots
This problem is usually associated with certain video card drivers that have difficulty with some direct draw features that the Windows Media Player utilizes. Try updating the drivers.
Audio will play but video won't, or video will play but audio won't
Make sure that your PC has a sound card and speakers to play the audio. To ensure that you have all codecs needed, re-install or upgrade Windows Media Player by clicking here.
I can hear audio, but it hisses, pops, sounds scratchy, or sometimes drops in and out
Talk to your administrator. Incorrect sound card drivers may cause problems with compressed audio. |
